Terms & Conditions

Purchase, Delivery, Returns Policy and Key Information
 

We have made every effort to ensure these Terms & Conditions are comprehensive; however, they may not cover every circumstance. If you have any questions or need further information, please speak to a member of our team in-store. We'll be happy to help.
 

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Product Specifications

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Items supplied may differ slightly from those displayed or advertised. Any significant variations on display models will be clearly highlighted.

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We make every effort to match fabrics to sample swatches, but natural and batch variations in colour and texture may occur.

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Our leather is 100% genuine and selected for quality. Natural marks, scars and grain variations are normal. Some leathers develop patina and may lighten or darken with age, sunlight or heat.

 

Measurements
 

All sizes are approximate and may vary slightly due to handmade production processes.

 

Prices
 

Prices include VAT at the prevailing UK rate and reflect any promotions in place.

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If a pricing error occurs, we reserve the right to decline the order. You will be contacted before production begins.

 

Payment

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Once your goods are complete, we will notify you. Any outstanding balance becomes due immediately. 

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We accept Debit Card, Cheque, Bank Transfer and Cash.​

 

Delivery

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• UK mainland delivery available.

• We will contact you to arrange delivery once your furniture is ready. Deliveries usually take place on Friday and a 2-hour time slot is provided on the week of delivery.

• Delivery is to a room of your choice (subject to access).

• You must ensure clear access and parking. 

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Delivery timescales are estimates. We cannot be held responsible for direct/indirect financial loss due to delays outside our control.
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Returns and Refunds
 

As many of our sofas are made to order, returns and cancellations may vary depending on the product and stage of manufacture. For full details, please speak to a member of our team in store.

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In the unlikely event that your furniture develops a manufacturing fault, please notify us as soon as possible. Most faults can be resolved quickly by our experienced team. Thankfully, issues of this nature are rare, as all of our furniture is manufactured to high quality standards and thoroughly inspected before delivery.

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For added peace of mind, an optional furniture care package is available on many of our products. Please ask in store for further details and recommendations.

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Website Information

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We work to ensure accuracy but cannot guarantee colour representation or error-free content.

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Use of our website is at your own risk. English law applies.

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We process personal data in line with the Data Protection Act and current legislation.
 

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